Privacy Policy

Privacy Policy

Effective Date: July 18, 2026

Welcome to Nails by Poonam ("we," "our," "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, purchase our products, or interact with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information

When you place an order or contact us, we may collect:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information (processed securely through third-party payment providers)

  • Order history

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages viewed

  • Time spent on the website

  • Referral source

  • Cookies and analytics data

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide customer support

  • Send order confirmations and shipping updates

  • Improve our website and shopping experience

  • Prevent fraud and unauthorized transactions

  • Respond to inquiries

  • Send promotional emails or SMS (only where permitted or with your consent)

3. Payment Information

Payments are processed through secure third-party payment gateways. We do not store your complete debit card, credit card, or banking information on our servers.

4. Cookies

We use cookies and similar technologies to:

  • Remember your preferences

  • Improve website functionality

  • Analyze website traffic

  • Measure advertising performance

  • Personalize your shopping experience

You can disable cookies through your browser settings, although some website features may not function properly.

5. Marketing Communications

If you subscribe to our newsletter or promotional messages, you may receive updates about:

  • New product launches

  • Offers and discounts

  • Seasonal collections

  • Brand announcements

You can unsubscribe at any time using the link provided in our emails or by contacting us.

6. Sharing Information

We do not sell your personal information.

We may share information only with trusted service providers including:

  • Payment gateways

  • Shipping and logistics partners

  • Website hosting providers

  • Analytics providers

  • Marketing platforms

  • Government or legal authorities when required by law

7. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, misuse, or disclosure. However, no internet transmission or storage system can be guaranteed to be 100% secure.

8. Data Retention

We retain your information only for as long as necessary to:

  • Complete transactions

  • Comply with legal obligations

  • Resolve disputes

  • Maintain business records

9. Your Rights

Depending on applicable law, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your data

  • Withdraw marketing consent

  • Request information about how your data is processed

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

11. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes become effective immediately upon posting on this page.

13. Contact Us

If you have any questions regarding this Privacy Policy, please contact us through the contact details available on our website.